The Challenge:
KYU restaurant group had great food but an online presence that was costing them customers. Their outdated site didn’t build trust, reviews were hidden, and customers couldn’t book online. Potential diners scrolled away and booked elsewhere.
The TRC Solution:
We applied our Trust-Results-Conversion Framework:
- Trust: We built credibility through professional design, real customer reviews, clear hygiene/safety info & put the famous head-chef’s face on the site.
- Results: We added a customer reviews integration that would pull good reviews directly from Google so diners read through and all objections are answered instantly.
- Conversion: Every page guided visitors to reserve a table or order online.
The Outcome:
Within just 60 days, online bookings jumped 217% and weekends became fully booked. Tables that used to sit empty were now in demand.
Client Testimonial:
“Before, we didn’t think websites work. We assumed It actually pushed people away. Once Tinashe worked on our site, people started trusting us alot more, before even tasting our food lollll. Now, reservations are rolling in – we’ve gone from chasing customers to choosing who we seat. Plus his energy is epic, the dude is awesome.” – Terry Rubin
